Moontalk Connector by Pilvi – Privacy policy
We respect our Customers privacy and take security very seriously. We will do our utmost to protect our customer’s and their data. We have taken multiple measures to guarantee that our service is secure to use.
Updated: 1st September 2025
Registrar
Pilvi Cloud Company Oy (“Pilvi”)
Upseerinkatu 1, 02600 Espoo Finland
Contact Person: Register officer
Tel: +358 9 31 581 088
email: contact@pilvi.com
Type of register: Customer register.
This register is used to manage Moontalk Connector Customer’s contact and subscription details. The register is based on information given by the customer and public sources.
Personal information collected
As data controller Pilvi collects and manages customer data of the following groups:
- Pilvi’s customers
- the customers and potential customers of our customers
The personal data that we store is generally received from the customer directly or by using our service.
The personal data we manage can be divided as follows:
- Basic contact information such as contact person name , email address and company name.
- Individualized call data, referring to operator data that are used to individualize specific call records. This data includes phone numbers (caller, called), Moontalk user IDs, caller info (contact person and company name information) and call timestamps.
Furthermore, Moontalk Connector stores basic user credentials such as name, email address and password.
Moontalk Connector stores following information about the use of it’s services:
- Session identifier (session id)
- User IP and DNS-address
- Source of visit
- Time of visit
This information is collected, both for statistical and for administrative purposes. The service provider can publish statistical information about service usage. Individual users, devices IP addresses or DNS addresses will not be published. The information listed above will identify the user’s device, but not the user itself.
We do not disclose or share personal information collected by our service or site to third parties in the normal course of business. We store the abovementioned customer data for the purpose of being able to deliver the service to our customers as well as for documentation, quality control, and development purposes. Individualized call and session data is stored for a 30-day time period after which these records are destroyed.
By using this service, the user approves the collection of this information.
Disclosure and Sharing of Data
We use subcontractors to be able to provide the best possible user experience for our customers. Our default policy for disclosure and sharing our Customer data is ‘as little as possible’. In addition we prefer subcontractors that process and stores their data inside EU/EEA. For our non EU/EEA subcontractors, we rely on the The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks.
Information will not be disclosed to third parties otherwise than previously specified.
Security measures in the service
Pilvi utilizes multiple controls to prevent possible attacks starting from firewalls and intrusion prevention systems. SSL is used to encrypt all traffic between the client and the service in order to protect the users against man-in-the-middle attacks.
Right for denial
User has the right to prohibit the registrar to process personal data for purposes of direct marketing, telemarketing, market research and public opinion surveys and for personal research. User may inform us about denial, either in writing or by phone.
Updating the Privacy policy
Pilvi updates its Privacy policy regularly. You’ll find the latest Privacy policy from this page. In addition we’ll inform our customers when we update this policy.